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FAQ

Why buy from Unbeautiful.nz?

We are a proudly Kiwi owned. When you buy from us you're supporting your local economy.

Everything is stocked and shipped from New Zealand so you don't have to worry about dropshipped products or import fees or duties. We deliver nationwide throughout New Zealand within 2 - 3 working days. 

*Please email us if you would like a shipping quote for international orders outside of New Zealand.

Where are you located?

Unbeautiful.nz is an online business based in Whanganui, New Zealand. 

What payment methods do you accept?

We accept most major credit cards (Visa, Mastercard, Amex, Discover, Diners) and Apple Pay, Google Pay and Interact.

How much does freight cost?

We offer freight free deliveries to all metro areas within New Zealand. We charge an extra $4.00 for rural deliveries.

Where does your jewellery come from?

We source our products direct from a small handful of international jewellery manufacturers.  Quality assurance is a priority for Unbeautiful, so we only deal with suppliers who produce good quality jewellery. It is our goal to deliver well made jewellery at an affordable price to our customers. 

What is your return policy?

You can read our full return policy here.

I still have questions!!

Then send us an email and ask away, we try to get all emails answered within 24 hours or less, so if you haven't heard from us in that time frame, follow up as we may have missed your email or it hit our spam folder.

 

Use coupon code WELCOME10 for 10% off your first order.

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