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Shipping & Returns


Unbeautiful is proudly located in New Zealand, where all of our orders are shipped from.

Standard Delivery Time

Our standard delivery timeframe is within 2 - 3 working days anywhere in New Zealand (between Mon - Friday). We do not deliver on Saturdays.

Shipping within New Zealand:

For all orders under $100 a flat rate of $6.00 shipping will apply.

Rural Deliveries

Our standard delivery charge of $6.00 applies to metropolitan areas only. An additional $4.00 will be applied for rural deliveries.

All orders over $100 ship free!

For orders outside New Zealand, please contact us for a shipping quote.
Buyer assumes any duties and/or customs fees for orders shipped outside of New Zealand.


Return Policy

All applicable items with all tags still attached & packaging, in the same condition you received them, may be returned for exchange or store credit within 7 days of receiving your order.

Our products help support anti bullying organizations, therefore we cannot offer refunds on orders, but we would be happy to help with an exchange or store credit.

For both exchanges or store credit, you will be issued an online gift card so you can replace your items at your convenience or to order something different of your choice.

Final Sale items.

Any item purchased "ON SALE" or discounted are final sale.

Return Shipping Costs

Please note that shipping is non-refundable on all orders, and return shipping to exchange your item is the customers responsibility. We highly suggest using tracked shipping so you can ensure your order has been delivered.

Once items have returned to our home office, your return will be processed within 2 business days, which you will be notified and then issued your store credit for the price you paid for the item only (shipping not refundable as we have to pay to ship the items out originally).

In order to return an item, please contact us first for a return authorization.

Unauthorized returns may be refused which will result in lost shipping costs to you.



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