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Shipping & Returns Policy

Thank you for visiting and shopping at Unbeautiful.nz. Following are the terms and conditions that constitute our Shipping and Returns Policy.

 

Shipping

Unbeautiful is located in New Zealand, where all of our orders are shipped from.

Standard Delivery Time

Our standard delivery timeframe is within 2 - 3 working days anywhere in New Zealand (between Mon - Friday). We do not deliver on Saturdays.

Shipping within New Zealand

We offer freight free deliveries to all metro areas within New Zealand. We charge an extra $4.00 for rural deliveries.

International Orders
For orders outside New Zealand, please contact us for a shipping quote.
Buyer assumes any duties and/or customs fees for international freight.

 

Return Policy

We understand that there are some circumstances where items need to be returned. Please contact us unbeautiful.nz@gmail.com within 10 days of receiving an order and tell us why you want to return your item.

To be eligible for a return, your item must be in the same condition that you received it and in the original packaging. Damaged or altered items will not be accepted and will be returned to you.

To be eligible for a refund or exchange you must contact us within 10 days of receipt of your purchased item. We will not refund items that have been in your receipt for more than 10 days.

Refunds 

Once we receive your returned item we will inspect it and then notify you by email of the approval or rejection of your refund. If your refund is approved a credit will be processed and applied to your credit card or original method of payment, within 10 working days.

Final Sale items

Any item purchased "ON SALE" will not be refunded.

Return Shipping Costs

Shipping is non-refundable on all orders.

Return shipping to exchange an item is the customers responsibility. We highly suggest using tracked shipping so you can ensure your order has been delivered.

Use coupon code WELCOME10 for 10% off your first order.

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